Practical steps

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    matthewgrenier
    Keymaster

    Contacts within the sector we spoke with have noted that:

    • they’re getting staff from other teams to help them as they call thousands of vulnerable, elderly residents;

    • in one case, each member of staff was assigned a caseload of 65 customers to contact, and keep in contact with;

    • they had written a script for phone calls (along the lines of those used by phone fundraising companies) that every member of staff had to follow (we’ve asked for an example of this and will post it as and when we receive it)

    What practical issues are others facing?

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