Housing works: assessing the impact of HA employment support

Authors: Mark Wilding, Katy Jones, Philip Martin and Lisa Scullion
Published by Give us a Chance and University of Salford

The research involved a mixed-methods approach and was carried out in three key phases:

  • Phase 1: Initial consultation and review of impact measurement approaches
  • Phase 2: Survey of GUAC members
  • Phase 3: Case study consultation

Overall, the research highlights the importance of the employment related support provided by housing providers and the significant associated financial investment that is made to deliver this support. A variety of employment related activities are being undertaken among the GUAC membership; however, the support most frequently takes the form of information, advice and guidance or the provision of training and in most cases is ongoing, and there have been considerable efforts to measure the impact of these initiatives. More importantly, it is clear that the employment related support delivered by housing providers is making a difference to tenants, housing associations themselves and external stakeholders.

There are four key findings from this research:

  1. Housing associations provide significant and vital employment related support to tenants
  2. There is a business case for housing associations to support tenants into employment, and into full-time employment, where relevant

  3. Investment in employment related support by housing associations positively affects employment levels

  4. Housing associations are increasingly using external tools to measure the impact of their employment support, but there are widespread limitations on the use of existing tools

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