Approaches to tenancy management in the social housing sector

Author: Mary-Kathryn Rallings
Published by HACT, September 2014

The report examines some new models of tenancy management developed by social housing providers in the face of financial cuts, welfare reforms and tighter budgets. It is not intended to provide definitive answers or to assert that one model is correct, but to act as a starting point and to provoke debate. Some of the models have been implemented as pilots; the benefits and challenges are still being examined internally. In combining in-depth case studies at eight housing providers, an online survey of other housing providers, and interviews with tenants at the case study organisations, this report captures a breadth of perspectives from across the sector. It stimulates discussion on how these models have been implemented, their applicability in different organisations, and explores the practical, policy, social and business questions they prompt.

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